Are you passionate about mortgage closing and helping members achieve their dream of homeownership? Do you thrive by using strong audit skills and extreme attention to detail? Members First Credit Union is looking for a Mortgage Closer I who will collaborate with teams and ensure a great member experience. This position has a hybrid potential.
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace out true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
Mortgage Closer I
Non-Exempt
Reports to: Real Estate Lending Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.
Essential Duties
- Prepare accurate and complete closing packages including promissory notes, security instruments, riders, escrow documentation, and required federal and state disclosures in compliance with company policies, investor guidelines, and regulatory standards
- Review loan files for completeness and confirm underwriting conditions have been cleared prior to closing
- Verify title commitments, insurance coverage, and payoff statements for accuracy prior to document preparation
- Verify accuracy of title commitments, insurance binders, payoffs, tax certifications, and escrow figures
- Schedule and coordinate closing dates with borrowers, title companies, escrow agents, attorneys, and internal partners to ensure timely closings
- Assist in preparation and timely delivery of the Closing Disclosure in accordance with TRID requirements
- Ensure compliance with TRID timing requirements for delivery of the Closing Disclosure
- Review fee accuracy and identify discrepancies prior to document release
- Verify and prepare distribution of loan funds in compliance with lender guidelines and state/federal regulations
- Prepare wire transfers in accordance with internal dual control and fraud prevention procedures
- Conduct final quality checks to confirm loan documents are properly executed and notarized
- Address and escalate issues or discrepancies that arise in the final stages of the loan process, including fee variances or potential tolerance concerns outside established guidelines.
- This is a hybrid position with the expectations of 3 days in the office
- Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within first year of service with M1
Duties and Responsibilities
The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required for this position. Other duties may be assigned to meet business needs.
- Provide professional support to borrowers, loan officers, and team members regarding closing documentation and timelines.
- Maintain accurate loan status updates in the loan origination system.
- Ensure complete closing packages are submitted for post-closing review and document retention.
- Adhere to internal policies including BSA/AML, OFAC, wire fraud prevention, and confidentiality standards.
- Work closely with processors and underwriters to ensure smooth transition from approval to closing.
- Assist in clearing minor post-closing conditions or trailing documentation.
- Identify basic workflow improvements that enhance accuracy and member experience.
Qualifications and Expectations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.
- Foundational understanding of mortgage documentation, title procedures, and closing requirements.
- Working knowledge of TRID, RESPA, and regulatory timing requirements.
- Strong attention to detail and ability to manage multiple closings.
- Effective communication skills with members and settlement partners.
- Ability to work in a deadline-driven environment.
- Effectively apply and maintain financial counseling concepts, gained through America's Credit Unions' Financial Counseling Certification Program (FiCEP), to promote financial well-being.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to move or transport up to 25 pounds.
- Able to remain stationary for 2-4 hours at a time.
Work Environment
- Must maintain a neat and orderly work area.
- Routinely clean and disinfect work areas (i.e., teller stations, desk surfaces, phones, electronic equipment).
- Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.
Education and Experience
- High school diploma or equivalent required; coursework in business, finance, or related field preferred.
- 1–3 years of experience in mortgage operations, loan processing, closing, servicing, or related financial services role preferred.
- Foundational knowledge of residential mortgage loan documentation and basic closing requirements.
- Familiarity with loan origination systems, core processing systems, or similar financial software platforms.
- Basic understanding of federal mortgage disclosures and regulatory timing requirements.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
